Returns & Exchanges

At Ivy Beauty, we want you to be completely satisfied with your purchase. If a product doesn't meet your expectations, you can return or exchange unopened items within 30 days of delivery.

1

Initiate Your Request

Log into your Ivy Beauty account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

2

Package Your Items

Carefully pack the unused products in their original packaging to ensure they are protected during transit and include your printed return slip.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing