Frequently Asked Questions

Everything you need to know about your Ivy Beauty experience.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your beauty essentials ship, we will send a tracking number so you can follow your package's journey.

Are your products cruelty-free and vegan?

At Ivy Beauty, we are committed to ethical beauty. All our products are 100% cruelty-free, and we offer a wide selection of vegan-friendly formulas clearly marked on each product page.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We want you to love your glow. If you are not satisfied, we accept returns of unopened and unused products within 30 days of purchase for a full refund.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay.

Do you offer samples with orders?

Yes! Every Ivy Beauty order includes two complimentary samples of our bestselling skincare or makeup products so you can discover your next favorite.